Customer Care Center Director

The Customer Care Center Director for the Philippines is responsible for the strategic development, direction and tactical management of the Philippines based Customer Care teams (and other hosted teams). This person will drive the initiative to assess continued Global expansion to the Philippines of functions that could benefit from the low cost location. The team Director will be required to interpret policies and make business decisions under pressure, based on customer and company needs to meets aggressive deadlines.

QUALIFICATIONS:
- Experience in Business, Engineering or Information System, with a minimum of 10-15 years experience in sales support management and recruiting
- 5 to 10 years of Call Center Management experience
- Demonstrated leadership skills
- Excellent interpersonal skills
- Proven conflict management skills
- Ability to establish and maintain strong relationships with internal/external resources
- Experience in customer interaction and understanding with internal/external resources
- Fluency required in English. Other languages desired.

Date: 2 February 2008
City/Town: Cavite
Location: Cavite
Wage/Salary: open
Start: asap
Duration: Regular Post
Type: Full Time
How to apply: send resume by email, phone
Company: Agilys Inc.
Contact: Fe
Phone: 8932445 loc. 410
Email: fe@agilys.co.ph